A factory team has collected data to address the rising number of customer complaints. The Pareto chart has further been analyzed and the main categories where specific problems occur most often have been sub-categorized.
A team in a hospital has collected data to study the increased number of call bell usage by patients in order to improve nursing services.
A factory team has collected data and prepared the following Pareto charts to address the rising number of customer complaints in a way management can understand.
In this example of a time value map that illustrates the patient sequence process in a clinic. The process begins when the patient enters the clinic and ends when he/she exits the clinic.
In this example of a time value map that illustrates the patient sequence process in a clinic. In this format of the time value map, all bars are parallel to each other.
In this example, the patient sequence process in a clinic was analyzed and recorded using the time value map. The process begins when the patient enters the clinic and ends when he/she exits the clinic.
This example illustrates the Responsible, Accountable, Consulted and Informed for a particular project in a manufacturing plant.
This example illustrates a RACI matrix that has been conducted for the process of acquiring new equipment by a company’s business unit.
This is an example of a RACI matrix that was created by a management team to help assigning roles and responsibilities for a Six Sigma deployment program.
This RACI matrix was created to help assigning the Six Sigma belts to implement improvement projects.
The result of collecting the voice of the customer information can be presented in a Kano diagram.
Each Kano diagram (and for each product or service) should be kept and saved with the specific date, decisions, and notes.
The Kano model is used in this example to analyze customer satisfaction for the economy class in an airline company. The team has brainstormed all possible service features and classified them into the three main Kano groups.
This example illustrates how we can use the Kano model to analyze customer satisfaction for the economy class in an airline company. The team has added the customer information based on previously conducted surveys.
In this example, the numerical values of the satisfaction information were plotted on the Kano diagram.
