Examples

Gantt chart example
There are many versions of the House of Quality. This illustrates the main building blocks and symbols used for a typical House of Quality diagram.
Gantt chart example
Here is an illustrative example created by a car manufacturer to analyze customer requirements when purchasing a car. Note that this example is simple, generic, and uses only a single matrix (the relationship matrix) to demonstrate the key elements.
Gantt chart dependencies
This partially completed example is for a House of Quality diagram for an online banking portal created by the information technology team of a bank to improve their online banking services.
Gantt chart example
This is an example of a Gantt chart that outlines all activities related to a research project.
5 whys
This is an example of a template that can be used to document your best practices before being shared with other teams.
This is a documented best practice that was created by an operator in a manufacturing company.
Standard Work
A Standard Work Chart is an example of a visual standard work document. It is used to help with the layout and arrangement of your operation.
Standard Work — SOP
This is an example of a template that can be used to document your standard operating procedure (SOP) for any of your business processes.
Standard Work — SOP
This example illustrates an SOP which was created for the label changeover process in a manufacturing facility.
Standard Work — SOP
This is an example of an SOP which was created for the order process in a service environment.
Observation — Gemba
Customer observation forms can be used to truly understand the viewpoint of customers and how they experience your products and services.
Observation — Gemba
Process observation forms can be used to record the observed data, interview responses, improvement opportunities, and any other useful information.
5 whys
This 5 Whys example is often used during our Lean Six Sigma workshops. Notice the difference between the assumed cause and the root cause.
5 whys
In this example, a team used the 5 Whys approach to determine the reason behind a customer complaint about the delayed test results at a laboratory. Only four Whys were required to get to what looks to be the root cause.
5 whys
This is an example that uses the 5 Whys approach to answer a concern during a Lean Six Sigma workshop. Note that you can carry on asking Why and ask, “why doesn’t maintenance department have a schedule for routine activities?”.

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