Privacy Policy

This Statement sets out the Continuous Improvement Toolkit’s (Citoolkit) privacy policy in respect of personal information which you may provide to the Citoolkit.

In general, we respect your privacy and will not disclose your personal information, including your email address. We do not keep personal information online or make it available to anyone else.

The below statements will explains how Citoolkit collects, uses, discloses and protects this information on its website.


Citoolkit receives and stores transaction information, information you enter on our website or have provided to us in application, registration or administration processes.

Wherever it is lawful and practicable, Citoolkit will endeavor to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide the full and complete information we request may result in a limited ability on our part to offer or deliver complete services to you.

No personal information is collected when you browse anonymously. Anonymous browsing is when personally identifiable information is not required by an individual to gain access to our web site. In addition, personally identifiable information such as name, birth date and contact details (email addresses) are only collected when you make an inquiry, place an order, book on a service or register to use the member only section of Citoolkit. All these information will be requested from you directly.

Information collected is kept for as long as it is needed to service your account and provide services and products requested by you. When your information is no longer needed for these purposes we will get rid of any information held about you.


The personal information collected from you by Citoolkit is used to provide you with our products and/or services, or with other information you have requested. This will include use of personal information for establishing and maintaining any necessary accounts or records or billing systems, and notify you about Citoolkit membership renewals, or other products, services or promotions from time to time.

If at any time you no longer wish to be notified about Citoolkit products, services or promotions, please let us know.


Citoolkit does not sell, rent or trade personal information to or with third parties. In the circumstances described below, personal information may be disclosed outside Citoolkit.

For legal reasons, other disclosures may need to be made to law enforcement agencies, government agencies, courts or external advisers. For example, Citoolkit may be asked to disclose certain personal information about an individual to assist the police with an investigation into criminal activities.

Citoolkit’s policy is to only make such disclosures in accordance with the Privacy Act.


The Citoolkit makes all attempts to ensure that all personal information collected and stored in its database is correct and accurate. You may at any time request access to information we have collected from you and obtain a more in depth explanation about how the information is used by contacting us directly at We will endeavor to meet or advise you of the outcome of a request within seven business days of receipt of your request.

You have the right to request access to your personal information at any time. Citoolkit staff will be able to assist you with such a request and this information will be forwarded to you within 5 working days. You may also send us at if at any time you wish to change personal information that is incorrect or wish to have your personal information deleted.


Citoolkit takes all reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorized access, destruction, use, modification or disclosure. Our website operating systems is password protected and if personal information is held on paper files, access is restricted to Citoolkit staff with the appropriate security clearances. Citoolkit only permits your details to be accessed by authorized personnel.

Notwithstanding the fact that we take all reasonable steps to protect your personal data including the use of encryption technology, we cannot guarantee the security of any data you disclose online. You can help us keep your personal information secure by ensuring that any password you use on our web site is kept strictly confidential, and by logging off when you have finished using a shared computer.


Sometimes, Citoolkit needs to collect personal information about individuals who are not members. This will usually arise where we collect the name and business contact details of a person who is the contact in a government agency or company with whom we deal or if you contact us by telephone, in writing, etc. Citoolkit’s policy is to only use personal information collected from non-members for the business purpose for which it was collected.


The Citoolkit Blog is owned and operated by Citoolkit for the exchange of information amongst quality professionals mainly, who reserve the right to take ownership of material circulated on the Blog to be used for the benefit of ALL members. Citoolkit does not endorse; nor verify, the views, opinions or accuracy of information circulated for discussion on the Blog. The views expressed on the Blog are purely those of the authors who take sole responsibility for the content and or any consequence arising from any online discussion.

Citoolkit Blog contributor is not to use other members contact details for on selling, marketing or any other purposes.


The Citoolkit is committed to providing consumers with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that in receiving your complaint, we are provided with a valuable opportunity to improve the services we deliver to you and maintain your confidence in Citoolkit and our services.

If at any time you wish to lodge a complaint in respect of the handling, use, or disclosure of your personal information by the Citoolkit, please contact us directly at


The Citoolkit will use all reasonable endeavors to protect and keep confidential any personally identifiable information in its possession in relation to its members, subscribers or website visitors. If any confidential or personally identifiable information is accessed by a third party, whether by negligence or otherwise of the Citoolkit, its agents, suppliers, contractors, related bodies corporate, affiliates or associated parties, to the extent permitted by law, the Citoolkit is not liable for any loss, damage, costs, liability or other form of contribution.


Our website uses cookies. A cookie is a small text file that we put on your computer. These cookies allow us to anonymously distinguish you from other users of the website, which helps us to provide you with a good experience and also allows us to improve our site. Cookies, by themselves, cannot be used to find out the identity of any visitor. Citoolkit will only store information provided voluntarily, and this information will never be kept online or made available to anyone else.

We occasionally display advertisements on our site. These may contain cookies. While we use cookies in other parts of our website, cookies received with advertisements are collected by third parties, and we do not have access to this information.


This privacy policy may change from time to time.

This policy was last updated in March 2015.