Continuous Improvement Toolkit

Effective Tools for Business and Life!

Examples

Time Value Map — Process Chart
In this example of a time value map that illustrates the patient sequence process in a clinic. The process begins when the patient enters the clinic and ends when he/she exits the clinic.
Time Value Map — Traffic Light Assessment
In this example of a time value map that illustrates the patient sequence process in a clinic. In this format of the time value map, all bars are parallel to each other.
Time Value Map — Traffic Light Assessment
In this example, the patient sequence process in a clinic was analyzed and recorded using the time value map. The process begins when the patient enters the clinic and ends when he/she exits the clinic.
RACI Matrix
This example illustrates the Responsible, Accountable, Consulted and Informed for a particular project in a manufacturing plant.
RACI Matrix
This example illustrates a RACI matrix that has been conducted for the process of acquiring new equipment by a company’s business unit.
RACI Matrix
This is an example of a RACI matrix that was created by a management team to help assigning roles and responsibilities for a Six Sigma deployment program.
RACI Matrix
This RACI matrix was created to help assigning the Six Sigma belts to implement improvement projects.
Kano Analysis
The result of collecting the voice of the customer information can be presented in a Kano diagram.
Kano Analysis
Each Kano diagram (and for each product or service) should be kept and saved
with the specific date, decisions, and notes.
Kano Analysis
The Kano model is used in this example to analyze customer satisfaction for the economy class in an airline company. The team has brainstormed all possible service features and classified them into the three main Kano groups.
Kano Analysis
This example illustrates how we can use the Kano model to analyze customer satisfaction for the economy class in an airline company. The team has added the customer information based on previously conducted surveys.
Kano Analysis
In this example, the numerical values of the satisfaction information were plotted on the Kano diagram.
Kano Analysis
Customer expectations change over time. This requires to update the Kano model regularly. Today’s delighters are the must be of tomorrow.
Gap Analysis
This example illustrates the steps that have been followed to analyze why it takes too long for the food to be served in a restaurant. A fishbone analysis was conducted to identify the causes of the slow service delivery.
Gap Analysis
This example illustrates the steps that have been followed to analyze why it takes too long for the food to be served in a restaurant. A fishbone analysis was conducted to identify the causes of the slow service delivery.

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