Quality Function Deployment Template

Quality Function Deployment Template
Click to enlarge | Example

The main idea behind the Quality Function Deployment (QFD) is to translate customer needs into technical features that align with these requirements. It is a structured methodology for using customer feedback to guide product development. This method is often applied in areas such as manufacturing, engineering, research and development, and information technology.

QFD extends beyond product development to process improvement and provides a structured approach for prioritizing critical to quality (CTQ) characteristics based on their impact on customer satisfaction. The House of Quality, a key QFD tool, visually represents the connection between customer requirements and product or process attributes.

This QFD House of Quality template is a Microsoft Excel document that can be used or modified to suit your specific needs. It can easily be modified to include additional sections if needed. For example, you may want to add additional rows to include more customer input or additional columns to include more functional requirements. You may also use whatever scoring and ranking methods to suit your decision-making needs.

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Triaster Process Library