Blog
-
Mapping Customer Expectations through Kano Analysis
Also known as Kano Modelling and Kano Mapping. Customer needs and expectations are dynamic and keep changing over time. This requires companies to revise and assess these needs from time to time to adapt to the changing environment. The Kano analysis is a valuable…
-
Kaizen Report Template
A Kaizen report is a form that documents and summarizes continuous improvement activities. It is used to share improvements and best practices across an organization, division or group. There are many ways to share Kaizen reports including public display boards, dedicated Kaizen bulletin boards,…
-
Key Performance Indicators (KPIs)
Performance management is an approach used to manage performance of an organization. It can play an important role in the success or failure of a business. It can be applied to measure the performance of an organization, a business unit, a single department, a…
-
Failure Mode and Effects Analysis Template
Failure Mode and Effects Analysis (FMEA) is a risk analysis tool that can be used to identify the points at which the process may fail. It is a structured method that helps identifying potential failure modes, what causes them, and their consequences. It then…
-
Control Plan Template
A control plan is a document that outlines the essential measures required to maintain a process at its optimal level following an improvement initiative. It helps ensuring that the improvements achieved will not deteriorate once the improved process is handed back to its owners.…
-
How Force Field Analysis Enhances Decision-Making and Team Engagement
Also known as Positive Negative Forces Analysis. Related topics include Decision Balance Sheet, Force Field Theory of Change and Conflict Analysis. Force field analysis is a basic decision-making technique that is used to analyze the underlying forces behind any decision. Better decision-making outcomes are…
-
From Goals to Actions: Uncovering the Key Components of Improvement Roadmaps
Related topics include Maturity Model. Our long-term continuous improvement effort can be complicated and a never-ending journey. In such situations, having a map can always be helpful to find the destinations and plan the best routes. A business roadmap is a map that displays…
-
Quality Function Deployment Template
The main idea behind the Quality Function Deployment (QFD) is to translate customer needs into technical features that align with these requirements. It is a structured methodology for using customer feedback to guide product development. This method is often applied in areas such as…
-
Choosing the Best Alternative Using the Pugh Matrix Method
Also known as Pugh Method, Decision Matrix, and Criteria Based Matrix. Related topics include Solution Desirability Matrix and Pairwise Comparison Matrix. The Pugh Matrix is a decision-making method used to compare and select the optimal choice from a set of alternatives. This method helps…
-
Gantt Chart Template
A Gantt chart is a way to graphically represent progress of any given project. It effectively outlines all involved activities and illustrates other project details such as activity start and end dates, completion percentages, responsible individuals, and more. Gantt charts are useful in keeping…
-
Project Tracking Template
This Project Tracking Template is designed to provide project managers and team leaders with the essential methods required for efficiently managing and controlling improvement projects. This user-friendly project management tool is used to monitor and track improvement projects from planning to full implementation. It…
-
Making Sense of Multiple Ideas with Affinity Diagrams
Also known as Affinity Mapping, Affinity Grouping, and KJ Analysis. Related topics include Theming Technique and Classification Analysis. The affinity diagram is a grouping method used for the purpose of classifying items into meaningful categories. It allows to organize a large number of ideas…
