Category: Articles

  • RAID Log

    RAID Log is a project management tool that is used to store several project information in one place. It serves as a central repository for all Risks, Assumptions, Issues and Dependencies related to a project. It allows project managers and team members to keep track of their projects, making it a useful document in regular […]

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  • Process Yield Measures

    An ideal process must produce without defects and without rework. To expose these unnecessary and costly inefficiencies, you should have appropriate performance metrics to measure process yield, or otherwise, the true process yield might be underestimated. Process yield measures should be able to expose even the smallest inefficiencies in a process, which will enable operations […]

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  • Mind Mapping

    A Mind Map is a tool that is used to visually organize ideas, thoughts and information. It is a collection of words, arrows and drawings that are organized together around a single topic or problem. Ideas can be collected through brainstorming or other group activities before they are consolidated into a single map. A mind […]

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  • Focus Groups

    A Focus Group is a meeting that is conducted to obtain feedback on a particular topic from the point of view of a targeted participants. It is a type of interview that is made to a homogeneous group of people to collect their perception, opinions, feelings, ideas, and attitudes towards something. It provides an opportunity […]

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  • Paired Comparison Analysis

    Paired Comparison Analysis is an activity for evaluating a small range of options by comparing them against each other. It is a useful and easy technique for rating and ranking alternatives where the evaluation criteria are subjective by nature. This is practically helpful when priorities are not clear enough, when alternatives are completely different from […]

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  • The Simple Drawing Way to Map Business Processes

    Also known as Business Process Mapping. Variants include Flowcharting and Value Stream Mapping. A process map is a graphical representation that illustrates the sequence of activities within a business process. It represents these activities in a step by step manner to help understanding how a product is made and how a service is delivered. Process […]

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  • Stakeholder Analysis

    Also known as Stakeholder Mapping. Variants include Stakeholder Management, Resistance Analysis and Communications Charter. A Stakeholder is any party who may have an interest in an organization’s activity or could be affected by its outcomes. Stakeholders can be any internal or external individuals, groups, departments, business units, or organizations. Primary stakeholders are those who are […]

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  • Interviews

    An interview is a technique used to understand the experiences of others (customers, employees, etc.). It takes the form of a conversation between the interviewer and the interviewee. It is often conducted in an informal and natural way where the respondent can freely express his/her opinion in his/her own words. Although interviews can be used […]

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  • Kano Analysis

    Kano analysis is a method used to identify and categorize customer needs. These categories are then considered when analyzing potential opportunities for improvement. Kano is often used when collecting the voice of the customer to categorize and prioritize all forms of customer feedback. It can be used in conjunction with QFD as well as in […]

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  • Key Performance Indicators (KPIs)

    Performance management is an approach used to manage performance of an organization. It can play an important role in the success or failure of a business. It can be applied to measure the performance of an organization, a business unit, a single department, a project, an employee, and even the process to build a product […]

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