Illustrations

Kano Analysis
The result of collecting the voice of the customer information can be presented in a Kano diagram.
Kano Analysis
Each Kano diagram (and for each product or service) should be kept and saved
with the specific date, decisions, and notes.
Kano Analysis
Customer expectations change over time. This requires to update the Kano model regularly. Today’s delighters are the must be of tomorrow.
PEST Analysis — Mind Mapping — Brainstorming
This tree structure is the outcome of a brainstorming session to identify all the possible PESTLE factors.
Affinity Diagram
An affinity exercise can be broken down into three basic steps: collecting, grouping and labeling.
Affinity Diagram
These hints could be helpful when constructing an affinity diagram.
Stakeholder Analysis
These are examples of internal and external stakeholders for an organization.
Stakeholder Analysis
These are examples of stakeholders for a particular project.
Stakeholder Analysis
The first step in stakeholder analysis is to identify the stakeholders of the project or change effort and group them into logical categories (e.g. external stakeholders, process team, etc.).
Stakeholder Analysis — Four Field Matrix — Power-Interest Matrix
There are four groups of stakeholders according to the power-interest matrix, which are: key players, context setters, defenders and crowd.
Prioritization Matrix
You may select one of the four prioritization matrix template formats for your prioritization analysis.
Process Map — Process Yield Measures
Final yield (FY) is widely used yield metric that is easy to calculate. This is an example of a 3-step process map which has a final yield equals that is equal to 90%.
Histogram — Graphical Methods
Histograms allow to visually assess the shape of the distribution, the central tendency, the amount of variation in the data, as well as the presence of gaps, outliers or unusual data points.
Histogram — Graphical Methods — Capability
Histograms can be helpful to identify whether variability is within specification limits, whether the process is capable, and whether there is a shift in the process over time.
Histogram — Graphical Methods
Histograms are ideal to represent moderate to large amount of data. A histogram may not accurately display the distribution shape if the data size is too small.

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