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Observation and Gemba Walks
Also known as the Go See Technique, and Going to the Gemba. Variants include Management by Walking Around (MBWA). Many managers nowadays try to resolve work-related issues while they are sitting in their office or in the meeting room. Attempting to resolve problems in this way without visiting the actual place and without seeing what’s […]
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Mind Mapping
Also known as Idea Mapping, Spider Diagram and Spray Diagram. Variants include Concept Mapping and Unified Modeling Language. Think about the last time you have taken notes during a meeting or an interview. You may have felt overwhelmed by all the ideas and actions to be taken. You may even have worried that you would […]
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Focus Groups
A Focus Group is a meeting that is conducted to obtain feedback on a particular topic from the point of view of a targeted participants. It is a type of interview that is made to a homogeneous group of people to collect their perception, opinions, feelings, ideas, and attitudes towards something. It provides an opportunity […]
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Interviews
An interview is a technique used to understand the experiences of others (customers, employees, etc.). It takes the form of a conversation between the interviewer and the interviewee. It is often conducted in an informal and natural way where the respondent can freely express his/her opinion in his/her own words. Although interviews can be used […]
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Questionnaires
A survey is a data collection method used to gather information from a selected group of people. It is used to collect written or verbal information in an organized and objective manner. A survey involves all aspects of the research process including: survey design and construction, data collection planning, data collecting, data processing and response […]
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Check Sheets
Check sheets are manual data collection forms used to collect data in real time at the location where the data is generated. They can be used on a temporary basis (for example during a project) or be established for routine activities. They enable faster capturing and compiling of data, allow the data to be recorded […]
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Affinity Diagram
Also known as Affinity Mapping, Affinity Grouping, and KJ Analysis. Variants include Theming Technique and Classification Analysis. An affinity diagram is a grouping method for classifying items together into meaningful categories. It is often used to capture and group the output of brainstorming and problem-solving meetings in order to provide better understanding of the topic […]
Continuous Improvement Toolkit
Effective Tools for Business and Life!