Terms and Conditions

All the resources on this website, including templates and training materials, are independently developed and are not affiliated with or endorsed by any specific organization. All intellectual property rights (including future copyright) in the information and other material appearing on this website is the exclusive property of CIToolkit.

All content provided in this website is protected by copyright law and may not be sold or published in any form without permission from CIToolkit. However, you may read, print, download and customize for personal and business use.

All content provided in this website is for personal and business use only. It can be customized and modified to fit your personal and business requirements. CIToolkit is not liable, however, for any misuse. Redistribution, reselling, lease, license, sub-license or offering the content provided in this website to a third party are not allowed. This also includes uploading them to another website and offering them without reference or maintaining CIToolkit information.

Use for dissertations and essays does not need specific permission, as long as suitable reference is used. In general, content may be used or adapted for educational purposes by teachers, lecturers, trainers and students. You need, however, to properly reference and maintain CIToolkit information.

The names, images and logos identifying CIToolkit are subject to copyright, design rights and trademarks of CIToolkit. Portions of information contained in this website are included with permission of Minitab Inc. All such material remains the exclusive property and copyright of Minitab Inc. and all rights reserved. Additionally, some images are taken from pixabay.com, which are commercial free.

By posting on the CIToolkit comments and discussion pages, you agree not to post defamatory, abusive, offensive, racist, sexist, threatening, vulgar, obscene, hateful or other inappropriate content. You agree not to post material subject to any copyright other than your own, and you agree not to post material which may be in breach of other legislation. Users should not use the website for advertising other than those agreed by CIToolkit.

You agree not to harass, discriminate against or mistreat other users. You agree that any personal information others provide may not be further disseminated without their approval. You agree that any information you post will be true and correct to the best of your knowledge at the time of posting.

3.1 Accuracy of Information

CIToolkit accepts no liability for loss or damage caused as a result of reliance on information posted on any CIToolkit online service, whether that information has been posted by CIToolkit or by a third party.

3.2 Availability of Service

CIToolkit makes no guarantee as to the availability or performance of the website. Where a link appears to an external website maintained by a third party, CIToolkit gives no endorsement as to the services operated by those websites.

3.3 Security

CIToolkit will take all reasonable steps to maintain the security of information provided by members and users of the website. CIToolkit will not accept responsibility for breaches of security or unauthorized access that arises as a result of disclosure by members or users of their login details. Members and users remain responsible at all times for maintaining the confidentiality of their login details, and CIToolkit accepts no liability for the misuse of these details.

While CIToolkit also takes reasonable steps to ensure its electronic services are virus free, members and users acknowledge that they access the services at their own risk and that CIToolkit is not responsible for any damages caused as a result of accessing CIToolkit web services. This includes, but is not limited to, any monetary or other loss that may result from loss or corruption of data, downtime or hardware damage.

3.4 Links to Other Websites

This website may contain links or other references to other parties and their websites. CIToolkit cannot control the contents of those other sites, and makes no warranty about the accuracy, timeliness or subject matter of the material located on those sites. CIToolkit does not necessarily endorse or sponsor any content or material on those sites. CIToolkit makes no warranties that those websites do not infringe the intellectual property rights of any person anywhere in the world.

3.5 Indemnity

Users will at all times indemnify and defend CIToolkit, its related corporate bodies and their respective personnel from and against all liabilities, costs, damages, expenses, claims, suits, allegations and demands, including all legal fees arising out of or in relation to:

• (a) Any infringement, claim or allegation of infringement of the intellectual property rights.
• (b) Any fraud, deliberate misconduct, negligence or breach of these terms and conditions committed by users.

Certain sections of citoolkit.com are restricted to CIToolkit members. CIToolkit reserves the right to designate pages as member-only. Memberships are individual and non-transferable. The only exception is for memberships held under a corporate account, which may be transferred at the time of the account renewal.

All members are bound by CIToolkit constitution, code of ethics, professional conduct, by-laws, notices and directives of CIToolkit. All members are required to indicate their acceptance of all terms and conditions of membership. New applications and renewals will not be processed until confirmation is made.

5.1 Payment & Checkout

All digital products sold on this website—including but not limited to continuous improvement training materials, templates, worksheets, libraries, and toolkits—are provided by the publisher (CIToolkit).

Payments are processed securely and exclusively through PayPal. All transactions are subject to PayPal’s Acceptable Use Policy. Click here for more information about PayPal buyer and seller protection.

Once payment is completed, please be sure to click the “Back to Merchant” button on the PayPal confirmation screen. You will then be redirected to the download page to access your purchased files. If you experience any issues with payment, redirection, or file download, please contact us and we will be happy to assist.

5.2 Digital Delivery

All products are delivered digitally. No physical items will be shipped. Download links are typically available immediately after successful payment confirmation. CIToolkit is not responsible for download issues caused by browser settings, firewalls, internet connectivity problems, or user error; however, support will be provided to ensure you receive the purchased files, including where necessary, emailing the download links or files to the buyer.

5.3 License and Permitted Use

All content provided on this website is for personal and internal business use only. Purchased materials may be customized, edited, and modified to fit your personal or organizational requirements.

You may not:

• Redistribute, resell, lease, license, sub-license, or transfer the content to any third party.
• Upload the materials to external website, platform, or shared repository.
• Offer the content for free or for sale, whether modified or unmodified.
• Remove or alter CIToolkit branding, copyright notices, or source attribution.

These restrictions apply to both original and modified versions of the content.

5.4 Refund Policy

If a purchased item does not match its description, a full refund will be issued. Refund requests must be submitted within a reasonable time after purchase and may be subject to verification.

All advertising arrangements are made directly with the publisher (CIToolkit). No commissions or third-party intermediaries are involved. CIToolkit does not guarantee a specific number of impressions, clicks, or conversions. Analytics and website statistics may be shared upon request.

Payment must be made in advance and is processed exclusively through PayPal. Submission of an advertisement does not guarantee acceptance. Advertisements related to sensitive or restricted categories—including but not limited to sexuality, gambling, dating, drugs, politics, and religion—are not accepted. All advertisements are subject to review and approval by the publisher (CIToolkit). If an advertisement is rejected, or if the item doesn’t match the description, a full refund will be issued. All transactions will comply with PayPal’s Acceptable Use Policy. Click here for more information about buyer and seller protection.

Approved advertisements will be published within up to three (3) business days after payment confirmation. The advertiser will receive an email confirmation once the advertisement is live.

Advertisement placement is responsive. On laptop and desktop devices, banners appear in the right sidebar. On mobile devices, advertisements are displayed below the content and above the footer.

In the event of any breach to any of these conditions, CIToolkit reserves the right to refuse any publication, cancel any member account, remove any posting, advertisement or comment on any CIToolkit online service at any time without prior notice. Where payment has already been made, to withhold from refund an amount equivalent to any costs incurred and/or service already supplied.

Personal data will be handled in accordance with CIToolkit’s privacy policy.

These Terms and Conditions may change from time to time.