Tag Archives: observer

Audit Checklist

An audit checklist is a set of questions that must be answered to verify requirements or standards are being met. It compensates for the limitation of human memory and helps the observer to ensure that nothing is missed or left behind. It enables the observer to better address compliance gaps and provides an opportunity for continuous improvement. Common examples of checklists are: to-do lists, preventive maintenance schedules, safety audit checklists and 5S audit checklists.

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Observations and Gemba Walks


An Observation is a data collection method used to gather detailed information about a process or a situation. It allows the observer to collects data in real time at the location where the data is generated. Observations are commonly used during process improvement and change management initiatives as well as in customer service environments. They are often used to fully document the value stream of a process, measure the actual performance against organizational goals, and acquire benchmark information to get an idea of the current performance levels against competitors and industry leaders.

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