Tag Archives: factor

What is a Process

What is a Process

The products and services delivered by any organization are the result of processes. Any business activity whether it is industrial, commercial or service-oriented can be considered as a process. Managing these processes is a key to success for any organization. A process can be defined is a set of steps designed to produce a product or service to add value to a customer. It starts with a business goal and ends with the achievement of the that goal.

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Scatter Diagram

Scatter Plot

Many situations require the investigating whether a relationship exists between two or more variables. A line manager, for example, may want to check the relationship between the number of training hours and employee productivity, or if the number of defects is a function of the experience of the person causing it. A call center manager may be interested in studying the relationship between the number of people working on a shift and the average answer time.

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Process Mapping

Process Mapping

A process map is a graphical representation that illustrates the sequence of activities within a business process. It represents these activities in a step by step manner to help understanding how a product is made or how a service is carried out. Process maps are simple ways of making sense of what is happening or must happen within a process. They allow to know how exactly an organization does its work, and how well it is performing in accordance with its objectives.

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